GENERAL TERMS AND CONDITIONS
General Terms and Conditions (hereinafter referred to as “SKU“) INDODAX is a provision that contains terms and conditions regarding usage of products, services, technology, service features provided by INDODAX including, but not limited to Website use, Indonesian Bitcoin Pocket and INDODAX Trading Platform (Trading App) (hereinafter referred to as the “INDODAX PLATFORM”) as long as it is not specifically regulated as stated in the registration section of the INDODAX Account created on the day and date listed in Account registration section https://indodax.com, an inseparable entity and approval of this SKU. By registering as a Member/Verified Member, You declare it has been READING, UNDERSTANDING, AGREE and OBSERVE Terms and Conditions below. You are advised to read all terms and conditions carefully before using INDODAX platform services or all services provided, and together with this you agree and commit yourself to all activities in this SKU with the following terms and conditions:
As long as the context of the sentence does not specify otherwise, the terms or definitions in the SKU has the following meanings:
MEMBER INFORMATION AND DATA
Member/Verified Member can find out their Account information through INDODAX service provided and set by INDODAX. MEMBER/VERIFIED MEMBER DATA CHANGES
Changes in Member/Verified Member Account Name
Changes in Member/Verified Member Account Name can be carried out by a mechanism that is required to send the old name and new name of Account owner, username, e-mail, telephone number, and identity card number used (KTP/SIM/Passport/KITAS/KITAP). INDODAX will carry out data matching process and will confirm to telephone number registered in Member/Verified Member Account to avoid the fraud. If the change process has passed, the Account name will change according to wishes of Member/Verified Member. With regard to change of name of this Account, Examples of allowed reasons are: misspelling of names, wanting to change the name to the name of parent because they are not old enough or the name of the husband/wife because they do not have a bank account in their own name. In the matter if the name of the Account owner still has relationship between relatives or parents, prospective Member/Verified Member are required to send soft-copy of the Family Card to [email protected] with subject ‘Complete Account Renaming Data’. If Member/Verified Member with the owner’s name is a conjugal relationship, prospective Member/Member/Verified Member is required to send soft-copy of the Marriage certificate.
Changes in Supporting Data
Changes and Updates of Supporting Data must be done by Member/Verified Member of data in the form of telephone numbers, e-mail addresses and other supporting data in accordance with current conditions. This is in accordance with KYC (Know Your Customer) Principles applied by INDODAX. Changes and Updates Data is carried out by sending e-mail with subject ‘Change Data’ to [email protected] by writing down what Member/Verified Member data wants to adjust along with the reason for the change. The change process must be accompanied by inclusion personal identity soft-copy, username, full name, address, e-mail, old data that you want to change and data changes. Furthermore, INDODAX will provide a notification by calling main telephone number or alternative telephone number that has been registered.
Changes in Password
Changes in Password is possible as a reason for security and the mechanism is available in this services. For the security reasons after replacing password, Member/Verified Member Account will be locked for 48 (forty eight) hours. Member/Verified Member cannot withdraw funds when the Account is locked even though other transaction are running as usual. Member/Verified Member can reopen Member/Verified Member Account by re-entering the Authentic Google PIN or verify the SMS PIN on the ‘Security‘ menu.
Website allow Verified Member to conduct trading activities on Website about:
Transaction fees in INDODAX seen from the online process can be viewed periodically and change at any time based on the policy of INDODAX. DISCLAIMER, DELAY, AND CANCELLATION OF TRANSACTIONS
INDODAX program is official program provided by INDODAX in services, the program can change at any time in accordance with INDODAX policy. This program includes:
INDODAX provides services in Mobile Application (hereinafter referred to as “Cellular Application“), with the following conditions:
Member/Verified Member Complaints here are related to data violation notifications and/or if problems occur about ownership of Crypto Asset owned by Member/Verified Member. If these problems occur, the following mechanisms that must be done by Member/Verified Member include:
Without reducing the intent of provisions regarding restrictions contained in the SKU, then the Member/Verified Member is prohibited from doing the following:
While working with INDODAX and at any time afterwards, then:
That taxes on trading activities of Crypto Asset are taxes borne by each activity actor, in this case Member/Verified Member and INDODAX. Member/Verified Member can consult tax payments to Personal Tax Consultants, and Indodax does not cover Member/Verified Member taxes unless otherwise specified in these Terms and Conditions.
INDODAX has implemented network and security actions as information security network against unauthorized access to the use, changes and/or disclosures of Account, with security standards that are in accordance with the provisions of the applicable legislation. The entry of parties is responsible for access in the use, change and/or disclosure Account from third parties due to the Member/Verified Member negligence and/or errors resulting in the risk borne by the Member/Verified Member, then INDODAX will not provide compensation and/or liability in any form to Member/Verified Member or any other parties for any risks, responsibilities and demands that may arise due to the negligence/deliberation/error of the Member/Verified Member in providing information.
Force Majeure is defined as events that occur outside of INDODAX capabilities and power, which affect the execution of transactions, including but not limited to:
INDODAX always strives to maintain secure, convenient, and well-functioning INDODAX Services, but we cannot guarantee continuous operation or that access to our Services can always be perfect. There is possibility that information and data on INDODAX website are not available in real time.
I. INDODAX does not guarantee that the result obtained from the use of services will be accurate or reliable.
II. Member / Verified Member agrees that Member / Verified Member utilizes INDODAX Services at the Member / Verified Member’s own risk, and that INDODAX Services are provided to Member / Verified Member on an “AS IS” and “AS AVAILABLE” basis.
III. To the fullest extent permitted by applicable law, INDODAX (including Parent Company, directors, and employees) is not accountable, and Member / Verified Member agrees not to hold INDODAX accountable, for any damage or loss (including but not limited to the loss of money, reputation, profit, or other intangible losses) directly or indirectly caused by the following:
IV. Member / Verified Member acknowledges and agrees that the only right the Member / Verified Member has in connection with any issue or dissatisfaction of services is to stop using the services.
Any conflicts, disputes or opinion differences (hereinafter referred to as “Disputes“) arising in connection with the implementation of cooperation will be settled in the following ways:
SKUs are made, interpreted and enforced based on the laws of the Republic of Indonesia. Indodax.com and Member/Verified Member agreed to choose a common and unchanging legal residence at the Registrar’s Office of the West Jakarta District Court.
All information related to Privacy and Security that is conveyed must also be an awareness of Indodax Account Holders / Members so that it can be effectively implemented. There are several things that need an active role from the members of Indodax as the account owner. Next we need to convey tips on protecting your Indodax member account. (this information can be accessed through the page https://help.indodax.com/tingkatkan-keamanan-akun-indodax/)
There are various possibilities why your account can be used by others:
There are several indicators if your account is being hacked:
GENERAL TERMS AND CONDITIONS AND TRADING RISK OF MEMBER/VERIFIED MEMBER INDODAX.COM HAS BEEN ADJUSTED TO THE TERMS OF APPLICABLE LAW REGULATIONS